Privacy & cookies policy

Last updated October 2024.

Privacy & Cookies Policy for Luke Lawrence Coaching

Last Updated: October 2024

At Luke Lawrence Coaching, we are committed to protecting your personal information and your privacy. This Privacy & Cookies Policy ("Policy") explains how we collect, use, share, and protect your personal information in compliance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Luke Lawrence Coaching ("we," "our," "us") is an online fitness and nutrition coaching service. Our website, [yourwebsite.com] ("Website"), is operated to provide information about our services, handle bookings, and communicate with our clients.

2. Information We Collect

We collect personal information from you when you visit our Website, use our services, or contact us. The types of information we collect may include:

  • Contact Information: Name, email address, phone number, and address.

  • Health Information: Relevant health details you provide to create personalised fitness and nutrition plans.

  • Payment Information: Billing address and payment details when you purchase our services.

  • Technical Information: IP address, browser type, and information about how you interact with our Website (cookies and similar technologies).

3. How We Use Your Information

We use your information for the following purposes:

  • To Provide Services: To create personalised fitness and nutrition programmes and communicate with you regarding your progress.

  • To Process Payments: To manage and process payments for our services.

  • To Improve User Experience: To enhance the quality and usability of our Website and services.

  • Marketing Communications: With your explicit consent, we may send you promotional information about our services, offers, or upcoming events. You may opt out of these communications at any time.

4. Legal Basis for Processing

We process your personal data on several lawful bases, including:

  • Consent: Where you have given explicit consent (e.g., for marketing communications).

  • Contractual Necessity: To provide the services you have requested.

  • Legal Obligation: To comply with legal obligations (e.g., financial record-keeping).

  • Legitimate Interests: For our legitimate business interests, such as improving our services and responding to your inquiries.

5. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Service Providers: Third-party services that help us manage our business, such as payment processors, hosting services, and IT support. All third-party processors are required to comply with data protection regulations.

  • Legal Compliance: Where required to comply with the law, enforce our Terms, or protect the rights, property, and safety of Luke Lawrence Coaching or others.

6. Data Security

We take the security of your data very seriously. We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

7. Retention of Your Information

We will only retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including any legal, accounting, or reporting requirements.

  • Contact Information and Health Data: Retained for as long as you are an active client.

  • Payment Information: Retained in accordance with financial and tax regulations.

8. Your Rights

Under the UK GDPR, you have rights regarding your personal information, including:

  • Access: The right to access the personal data we hold about you.

  • Rectification: The right to correct any inaccurate or incomplete information.

  • Erasure: The right to request the deletion of your personal data.

  • Restriction: The right to restrict the processing of your personal data.

  • Data Portability: The right to receive your personal data in a structured, commonly used format.

  • Object: The right to object to the processing of your personal data for certain purposes (e.g., direct marketing).

  • Withdraw Consent: The right to withdraw consent at any time, where consent is the basis for processing.

To exercise any of these rights, please contact us at [your email address].

9. Cookies Policy

Our Website uses cookies to improve user experience and analyse web traffic. A cookie is a small file stored on your device that helps us understand how you use our Website.

Types of Cookies We Use:

  • Essential Cookies: These cookies are necessary for the Website to function properly.

  • Analytics Cookies: These cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously.

  • Marketing Cookies: These cookies track your browsing habits to help us deliver more relevant marketing content.

Managing Cookies: You can manage or disable cookies through your browser settings. Note that disabling cookies may impact the functionality of our Website.

10. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any changes will be posted on this page, and we encourage you to review it regularly. Continued use of our Website and services constitutes acceptance of any updated terms.

11. Contact Information

If you have questions or concerns regarding this Policy or wish to exercise your rights, please contact us:

Luke Lawrence Coaching
Email: lukelawrencecoaching@gmail.com
Phone: 07478378687

Complaints: If you are unhappy with our use of your personal data, you may also lodge a complaint with the UK Information Commissioner's Office (ICO) at https://ico.org.uk/concerns/.